Returns & Shipping Policy for HomeShopGeo.com

Effective Date: November 6, 2024

Thank you for shopping with HomeShopGeo.com. We want to make your shopping experience as easy and enjoyable as possible. Please read our Returns & Shipping Policy below to understand how we handle shipping and returns.

1. Shipping Policy
Shipping Methods & Costs
We offer both domestic and international shipping to various locations. Shipping charges are calculated based on the delivery address and the weight/size of the items you order. These charges will be displayed during the checkout process before you complete your order.

Domestic Shipping (within Georgia): We offer standard delivery for orders within Georgia. Delivery typically takes 2-5 business days, depending on your location.
International Shipping: Delivery times and costs vary for international orders. Estimated shipping times range from 7-14 business days, depending on the destination.
Shipping costs will be automatically calculated at checkout.

Order Processing
Once your order is placed, we will process and ship it within 1-2 business days. Orders placed after 4:00 PM or during weekends/holidays may be processed the next business day. You will receive an email confirmation with your tracking number once your order has shipped.

Shipping Delays
Please note that while we strive to process and ship your order as quickly as possible, there may be unforeseen delays due to factors such as weather, customs procedures, or third-party shipping carrier issues. We will notify you promptly if any shipping delays occur.

If you experience a delay in receiving your order, please contact us at info@homeshopgeo.com or call us at +995 32 2 53 34 33 for assistance.

2. Returns Policy
At HomeShopGeo.com, we want you to be fully satisfied with your purchase. If you're not happy with your order, we offer a return policy subject to the following conditions:

Eligibility for Returns
Items must be returned within 14 days from the date of receipt.
The items must be unused, in original condition, and with all packaging and tags intact.
Items that are damaged, opened, or used may not be eligible for return unless they are defective or faulty.
Non-returnable items include:
Personalized or custom-made products
Perishable goods (e.g., food items, health products)
Hygiene products (e.g., beauty products, face masks)
Sale or clearance items
How to Return an Item
To return an item, please follow these steps:

Contact Us: Email info@homeshopgeo.com within 14 days of receiving your order. Include your order number and a description of the items you wish to return.
Return Authorization: We will review your request and provide you with a Return Authorization Number (RAN). This number must be included with your return package.
Return Shipping: You are responsible for the return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return arrives safely.
Refund Processing: After we receive and inspect the returned items, we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method within 7-10 business days.
Refunds
Once your return is processed and approved, you will receive a refund for the item(s) purchased, excluding the original shipping fees (unless the item was defective or we made an error with your order). Refunds are typically processed within 7-10 business days of receipt of the return.

Please note that refunds may take longer to appear in your account depending on your bank or payment provider.

Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item following the steps above and place a new order for the item you want.

Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receipt at info@homeshopgeo.com or by calling +995 32 2 53 34 33. We will provide you with a prepaid return label and cover the return shipping costs. Upon receiving the damaged or defective item, we will send a replacement or issue a full refund, depending on your preference and product availability.

3. International Returns
If you're returning an item from outside of Georgia, the process is the same as for domestic returns, but you will be responsible for the return shipping costs and any customs duties, taxes, or fees associated with the return shipment. We recommend using a trackable shipping service to ensure your return is properly received.

4. Contact Information
If you have any questions regarding our Returns & Shipping Policy or need assistance with a return or shipment, please feel free to contact us:

HomeShopGeo.com
Marjanishvili Street 34, Tbilisi, Georgia
Hotline: +995 32 2 53 34 33
Email: info@homeshopgeo.com
Website: www.homeshopgeo.com

5. Changes to This Policy
We reserve the right to update or modify this Returns & Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will include an effective date. Please review this policy regularly to stay informed about our shipping and returns procedures.

This Returns & Shipping Policy is designed to provide transparency and ensure a positive customer experience. Feel free to adapt it to your specific needs and review it for compliance with local regulations, especially if you are shipping internationally.